FAQs &
Terms + Conditions

  • A minimum of 2hrs access to the venue for setting/styling grazing tables.

    A booking retainer deposit is required for orders over $300. Booking retainers/deposits are non-refundable if we are unable to re-book the date with a comparable event/booking.

    Bookings are not confirmed without a booking retainer/deposit.

    All props, platters, stands, utensils and decor (excluding fresh foliage or flowers) are hire only.

    Props and items are collected/returned post event, usually 1-2days after event.

    If items are missing upon collection, it is the clients responsibility to return items to our base in Helensburgh.

    Damage to, or loss of hire items is the responsibility of the client, an additional invoice will be issued for replacement of items.

    Clients are responsible for rubbish removal and the cleaning all grazing table items, unless previously arranged. A minimum cleaning fee of $50 (based on the size of the table) will be issued via invoice if items are collected uncleaned.

    Booking payment is acknowledgement that the client agrees to the above conditions and agrees cover all fees associated with the replacement of lost or damaged items.

  • We do our very best to meet all allergen and dietary requirements.

    Our products can usually be customised to meet non-anaphylactic allergen and dietary requirements. Gluten free, dairy free, vegan and vegetarian dietary requirements labels can be provided and/or a labelled box/platter/section can be included. Charges may apply.

    For anaphylactic allergies, as cross contamination can occur when guests are shared grazing, we recommend completely removing specific straightforward items if possible eg: nuts etc. For more difficult allergens eg: Coeliac, garlic, soy, sesame etc. we recommend a separate grazing box be provided for guest(s). Additional costs apply.

    Clients are responsible for notifying us of dietary requirements prior to the booking date. Customisation to orders on day can not be assured.

    Our allergen statement is as follows: Our kitchen does use allergenic products, whist we are always very careful with cross-contamination, particularly when notified of allergies, we are unable to guarantee that any menu item can be completely free of allergens.

  • We operate across all days of the week, availability is subject to existing orders and events. Please send through an enquiry, providing as many order/event details as possible, and we will advise availability asap.

  • Absolutely, we will do our best to customise your order as required

    Products, particularly tables and platters are bespoke and items are subject to seasonal availability and quality. Specific items are not guaranteed.

    Please notify us in advance if you would like to request a specific product..

  • Our grazing boxes are best enjoyed the day of. We can prepare most boxes (not recommended for brunch or sandwich) a little different for over night refrigeration if absolutely necessary.

  • Grazing boxes are usually delivered between 8:30am and 4pm. With an approximate timeframe window provided on request, delivery times may vary unexpectedly due to unforeseen circumstances.

    We can do our best to accommodate specific delivery times, however, this is based on existing orders and prior deliveries.

    Clients are notified when their order is on the way, usually within a 1hr window, with an estimated ETA provided.

    It is the clients responsibility to provide recipient contact details and ensure recipient will be home/or at the delivery address on the day of delivery. We are unable to wait with orders if recipients are not available to accept orders, we may be able to deliver to an alternative time and/or location, subject to additional delivery charge and availability. If an alternative delivery is unable to be provided, orders will be left in the safest place available at the delivery address. The client and the recipient will be contacted if the recipient is not available to receive the order. No responsibility will be taken for orders which are unable to be delivered directly to the recipient.

  • Absolutely, we will do our best to match your theme, using our own products. You are also more than welcome to provide your own items and décor theming and/or florals etc. for us to set as well.

  • We strongly recommend you have a wet weather backup for your event. We are unable to set our rugs and cushions on wet ground for picnincs and tables and platters are best set up indie or undercover.

  • Please send through an enquiry via our online form, providing as much information as possible. We will advise availability and provide a quote. Bookings are unable to be confirmed without a booking retainer deposit.

    A booking retainer deposit is required for orders over $300. Booking retainers/deposits are non-refundable if we are unable to re-book the date with a comparable event/booking.

  • Yes absolutely, we LOVE kiddies parties! We are able to customise our grazing options, table décor and our picnic set ups for kiddies of all ages.

  • For more information, please see our Terms and Conditions or send through your questions via our enquiry form and we will get back to you as soon as possible.

Send us an enquiry

We’d love to be part of your next event!

Please complete our enquiry form and we’ll happily check availability and customised a quote for you.